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Customer Care

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Shipping 

 

** BantuWax.com now offers free worldwide shipping on all orders over $100 **

* Except to South Africa, free shipping is available on all orders over $300
* Except surfboards, shipping fees approximately $150 - $250 as special packaging required

 

Orders are typically processed and shipped within 2-3 business days excluding holidays.

 

Domestic orders within the continental U.S. are shipped via FedEx Ground for a flat rate of $10.

*Hawaii, Alaska, Puerto Rico, and territories situated outside North America are charged a flat rate of $25.

 

International orders are shipped via USPS Priority International for a flat rate of $25.

* Orders to South Africa are shipped via FedEx for a flat rate of $75.

 

Expedited shipping options are available for an additional fee.

 

Our approximate delivery times are as follows:

 

Domestic U.S. Orders

Standard (FedEx Ground) - (3 to 8 business days)
Express (FedEx Express) - (2 to 3 business days)


International Orders

Standard (USPS Priority Mail) - (6 to 10 business days)
Express (USPS Priority Mail Express) - (3 to 5 business days)

 

Orders must be received by 12pm ET for Express shipments to go out the same day.

At this time, we are unable to ship to P.O. boxes and APO/FPO addresses.

*Please note: BantuWax.com is not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. 


Tracking

 

Once your order has shipped, we will send you an email with shipping details and a FedEx or USPS tracking number. You can quickly and easily track the progress of your shipped order. The link in the email should take you to your item's tracking page on the FedEx or USPS website. If clicking on the tracking number doesn't work automatically, then simply visit www.fedex.com or www.usps.com and enter your number to track your order shipment.


Returns / Exchanges

 

At this time we do not accept returns, however you may exchange a product within fourteen (14) days of delivery. Please contact customer service at help@bantuwax.com to receive a Return Merchandise Authorization (RMA) code and further instructions. If you received an item as a gift from BantuWax.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. 

 

All Sale items are final sale. No returns or exchanges permitted.

 

We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. 

*Please note: BantuWax.com does not accept any returns or exchanges on swimwear.

 

 Updated: November 1, 2015

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Serene yet chaotic; untouched yet urban; ancient yet modern, dreamy yet very real, rich, poor, old, new, sacred, sexy, wise, fast and funny - Africa: cannot be contained.

 

Since its birth, Bantu has been Made In Africa, by Africans, sustainably & fairly, and that will never change.

What is changing is Africa...

 

With over 1 billion people, more than half under 20 years of age - Africa today is quite literally the future of the world - and the future of the world is made in Africa.

 

Inspired by Africa’s transition from Dark Continent to Bearer of Light, tales of the mermaid goddess of oceans Mami Wata, and a passion for surfing, Bantu was created by merging the rich history of African art and textiles with Africa's deeply rooted surf culture. 

 

Bantu uses traditional processes and works exclusively with local vendors and artisans in Africa to make quality products that are functional and authentic for surfers, urban nomads and afro-punks.

 

Bantu is real beachwear from the real Africa.

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